Support for SaaS
Help desk solutions for software companies
The Saas Challenge
Support needs vary significantly based on your business context. Saas have unique requirements that generic solutions don't always address.
Build, Vibe, or Buy?
When to Build
Building custom support makes sense for saas when you have proprietary processes that no off-the-shelf tool supports. Expect 3-6 months of development.
When to Vibe Code
Vibe coding (AI-assisted development) is ideal for saas who need rapid customization. With tools like Cursor and Claude, you can build tailored solutions in weeks instead of months.
When to Buy
Buying established support tools makes sense when you're growing fast and need proven reliability. The subscription cost is usually worth the time saved.
Our Take for Saas
Most saas should start with vibe coding for customization, then migrate to a bought solution as they scale. The flexibility is worth it early on.