Build vs Buy Live Chat

Real-time customer chat widgets

The Use Case

Real-time customer chat widgets This is a common need for growing businesses, and you have three paths forward.

Build

Building custom live chat functionality gives you complete control. Budget 3-6 months and significant engineering resources. Best for companies with unique requirements.

Vibe Code

AI-assisted development can get you a working solution in 1-2 weeks. Great for teams who need customization without the full build investment.

Buy

Off-the-shelf solutions handle live chat well. Subscription costs are usually justified by time saved.

Calculate your costs →