Build vs Buy Knowledge Base

Self-service documentation and help centers

The Use Case

Self-service documentation and help centers This is a common need for growing businesses, and you have three paths forward.

Build

Building custom knowledge base functionality gives you complete control. Budget 3-6 months and significant engineering resources. Best for companies with unique requirements.

Vibe Code

AI-assisted development can get you a working solution in 1-2 weeks. Great for teams who need customization without the full build investment.

Buy

Off-the-shelf solutions handle knowledge base well. Subscription costs are usually justified by time saved.

Calculate your costs →